Frequently Asked Questions

1. What is Mailing HeART Collective?
Mailing HeART Collective is an inclusive-employment initiative by Soul HeARTful.

Our contributors with disabilities create original letters, poems, simple watercolour artwork, and encouraging messages.
 
These creations are transformed into thoughtfully curated physical-mail packages designed to bring joy to your mailbox.

Every purchase helps sustain flexible, paid, and meaningful employment for our contributors.

2. Is Mailing HeART Collective a subscription?
No. It is a one-time preorder.
There are no recurring payments or automatic renewals. You will only be charged once for the  package you purchase.

3. When will the official subscription begin?
Our official Mailing HeART Collective monthly editions will begin in January 2027.

From January 2027, customers may choose between:

• Purchasing a single monthly edition with no further commitment

• Joining a prepaid multi-month subscription plan

Customers who enjoy the package are welcome to continue, but there is no obligation to do so.

As Etsy does not automatically renew ordinary physical-product subscriptions, any subscription offered through Etsy will be sold as a clearly defined prepaid plan. The listing will state exactly how many monthly editions are included.

4. Where can I place my order?
Orders can be placed through our official Soul HeARTful Etsy store.

Etsy provides customers with a familiar and secure platform for viewing package details, making payment, receiving order confirmation, and contacting us regarding an order.

Please purchase only through the official Etsy link published on Soul HeARTful’s social media pages.

5. When will preorders open?
Preorders are scheduled to open in October 2026.
Quantities may be limited according to what our contributors and packing team can comfortably produce.

6. When will my package be dispatched?
Packages are scheduled to be dispatched at the 2nd week of the month to ensure they reach you at the beginning of the following month.

Please order early, especially for international delivery. Arrival date cannot be guaranteed because delivery times may be affected by the destination, customs, public holidays, or unexpected postal delays.

7. Which countries do you deliver to?
We will deliver to Singapore and selected international destinations stated in our Etsy listing.

We are currently unable to accept or dispatch orders to the United States. This is due to current shipping costs, customs requirements, and delivery arrangements for commercial mail entering the US.

We hope to review US delivery again when a suitable and sustainable shipping option becomes available.

Please check the available delivery destinations and shipping fees before placing your order.

8. What will be included?
Contents will depend on the package selected and MAY include:

• A reproduced handwritten letter

• A poem or encouraging message

• Watercolour artwork on postcards 

• Watercolour artwork on stickers

• A handwritten affirmation card

• Reflection prompts

• Envelopes or bookmarks

• Other thoughtful keepsakes

The exact contents will be clearly stated in each Etsy listing.

9. Is every letter and painting individually handmade?
The original words and artwork are created by our contributors.

Selected handwritten letters and artworks will then be scanned, edited, and professionally reproduced.

This allows one contributor’s creation to reach many mailboxes without requiring them to write or paint hundreds of individual copies.

Any individually handmade component will be clearly identified in the package description.

10. How do I receive the complimentary mystery gift?
The first 50 confirmed and paid for our 1st edition, January 2027 orders will each receive one complimentary mystery gift.

Mystery gifts may vary, are available while stocks last, and cannot be selected, exchanged, or redeemed for cash.

11. Are shipping charges included?
No. Package prices exclude shipping.
Shipping charges will be displayed separately during checkout and will depend on the delivery destination, package size, and weight.

International customers are responsible for any customs duties, taxes, or handling charges imposed by their destination country.

12. Can I cancel or change my order?
Because each package is prepared according to confirmed preorder quantities, we are unable to accept cancellations or package changes after production has begun.

Please check your selected package, quantity, name, and delivery address carefully before completing payment.

13. Can I return my package or request a refund?
As each edition is limited and prepared according to confirmed order quantities, we do not accept change-of-mind returns or exchanges and generally cannot provide refunds once production has begun.

This does not affect any rights or remedies required under applicable law or Etsy’s policies.

If your package arrives damaged, contains an incorrect item or fails to arrive within Etsy’s applicable delivery window, please contact us through Etsy Messages. Include your order number and photographs where relevant so that we can review the matter.

14. Can I change my delivery address?
Please ensure that your Etsy delivery address is complete and correct before placing your order.

If you notice an error, contact us IMMEDIATELY through Etsy Messages.

Address CANNOT be changed once packing or dispatch has begun.

15. Will tracking be provided?
Available delivery and tracking options will be stated in the Etsy listing or displayed during checkout.

If you select untracked standard mail, live delivery updates will not be available. Delivery times may vary after the package has been handed over to the postal service.

16. How does my purchase support persons with disabilities?
Income from each package helps support contributors’ wages, creative training, accessible materials, and production work.

Any surplus is reinvested into Soul HeARTful’s charitable programs and the development of future inclusive-employment opportunities.

We are beginning with a small team. With your support, we hope to create more themed editions and provide meaningful work to more persons with disabilities.

17. How can I contact you?
Please contact us through Etsy Messages for order-related inquiries so that the correspondence remains securely connected to your purchase.

Remember to include your Etsy order number.

Mailing HeART Collective
Created by HeART. Joy Delivered to Your Mailbox.
Supporting Inclusive Employment.